Effective Talent Management
in Retail
Develop the people capabilities that set high-performing retail organisations apart.
Retail Performance Is Ultimately a People Challenge
The quality of customer experience, sales productivity, inventory accuracy, store execution, operational efficiency, and profitability is largely determined by the capability and commitment of frontline employees, supervisors, store managers, and leadership teams.
Yet many retailers continue to struggle with high employee turnover, inconsistent service standards, weak leadership pipelines, poor performance management, skills gaps, and low workforce engagement. As retail businesses grow, these challenges become even more pronounced.
This programme provides practical frameworks for managing talent across the entire employee lifecycle, from workforce planning and recruitment to performance management, leadership development, succession planning, and retention.
Six Capabilities to Build a High-Performing Retail Workforce
Develop a Strategic Approach to Talent
Understand how talent strategy supports business objectives and how workforce capabilities directly influence retail performance, customer satisfaction, and profitability.
Attract and Select High-Performing Talent
Design recruitment and selection processes that identify individuals with the skills, behaviours, and attitudes required to succeed in retail environments.
Strengthen Leadership Capability
Develop managers, supervisors, and emerging leaders with the skills required to lead teams, manage performance, and drive execution excellence on the shop floor and beyond.
Increase Engagement and Retention
Understand the drivers of employee motivation and develop practical strategies to reduce turnover and improve workforce commitment across store operations.
Build Learning and Development Programmes
Create structured approaches for onboarding, training, capability development, and continuous learning across all levels of retail operations.
Develop Succession and Workforce Planning
Identify critical talent risks and establish plans to ensure leadership continuity, future organisational capability, and resilience during periods of growth.
Three Days. Eight Modules. One Talent Strategy.
- M1 The Strategic Role of Talent in Retail Performance
- M2 Attracting and Selecting Retail Talent
- M3 Building High-Performing Retail Teams
- M4 Leadership Development for Retail Success
- M5 Employee Engagement and Retention
- M6 Learning, Capability Development, and Workforce Readiness
- M7 Succession Planning and Future Workforce Strategy
- M8 Building the Retail Talent Strategy
Participants leave with a comprehensive, organisation-specific Retail Talent Strategy developed during Module 8, a practical implementation document ready to deploy immediately within their businesses.
Built for Retail and HR Leaders
Retail business owners and founders
Human resource directors, managers, and talent development professionals
Retail operations managers and store managers
Regional managers and business unit leaders
Executives and decision-makers responsible for workforce performance and organisational development
Professionals seeking to strengthen talent management practices within retail organisations
Delivered by Experienced Experts
The programme is delivered by experienced faculty and practitioners with expertise across human resource management, organisational behaviour, leadership development, retail operations, workforce strategy, and organisational effectiveness. Full faculty details are available in the programme brochure.
Management in Retail Programme Guide
Get the Full Programme Guide
Every module, objective, fee, and date, laid out in one document you can share with your team or revisit before you apply.
- Full eight-module curriculum breakdown
- Programme objectives and outcomes
- Fees, dates & logistics
- Target audience & application details
Build the People Capabilities That Drive Retail Success
Exceptional retail performance is built by exceptional people. Join a select group of retail executives, HR leaders, operations managers, business owners, and decision-makers for the 2 to 4 September 2026 cohort at Lagos Business School.
Further Enquiries: Tomilola, +234 813 096 7129 or omustapha@lbs.edu.ng
